Dear Franny (Guests Post Questions Here)

 Dear Franny Answers Franchisee Operational Questions

This forum has been created so that guests and members can write into Dear Franny about franchisee operational issues and questions. Dear Franny is a panel of franchise experts and thought-leaders who are selected by the editor to answer questions. And then, of course, our members and guests are free to post remarks.

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Re: Dear Franny (Guests Post Questions Here)

What impact of global economic downturn for hotels?

The UPS Store

Growing small town has this franchise opportunity. Is it worth pursuing?

The UPS Store

I'll explain the UPS Store to you in a nutshell:

Let's say you own a Burger King franchise. And for the sake of argument McDonalds buys out Burger King.

The first thing they do is set your prices and then raise your costs through vendor kickbacks. So, now you can only lose money or if your lucky break even.

After that they stand outside your door and handout McDonald's coupons to all your customers.

- That's basically what you will get if you buy a UPS Store.

Re: The UPS Store

or say you buy the burger king franchise. next thing you know, all of "your" customers walk into "your" store and start billing their burgers and fries to a burger king corporate account. yes, you have that right, NO MONEY TO YOU!! so you end up not collecting revenue for your efforts and you have to bus their table after they walk out of "your" store. try paying payroll, rent, gas-electric etcetera when the majority of "your customers" walk in, get serviced, and then walk out without never opening their wallets. of course burger king corporate will tell you your a bad franchisee by not upselling them to a soda and a cheesecake.

The UPS Store

You would have to be crazy or a mad gambler to buy into a The UPS Store franchise until after March '09 or until the litigation get's settled.

If you even have a slight interest in this Franchise, you should speak to a Franchise Attorney to have them research (do their due diligence).

FRANCHISE BROKERAGE?

I am considering starting a new franchise brokerage company. Representing franchisors in selling new units as well as re-sales. Any opinions from the veterans on this site? I would appreciate any feedback.
THANKS

Another New Franchise Brokerage?

Hello Guest,
I am certainly well versed on this topic. I have written about it before, and will be happy to engage in some good and brutally honest conversation. {See The Franchise King Blog. Search under "too many franchise brokers}

In the next 6-9 months a lot of franchise consultants/brokers will have to close up shop. A couple of the larger ones are not even taking any new ones on, and the ones that are, are doing it to get some cash flow.

Most franchisors are experiencing a huge downturn in lead activity. Lot's of fear ruling the franchise/small business start-up industry.

There are already way too many franchise brokers around, and most of them are new, with no franchise industry background.

You may be saying to yourself, "Maybe Joel Libava just doesn't want any more competitors."

I don't. Who would. But, most of the competitors in my market area are gone, anyway. Plus, competition breeds innovation. It has always made me a better consultant.

Bottom line is that lots of folks think that they will go into franchise brokerage, and make their $200k a year. Very few do, anymore.

Best of luck!

Joel Libava

Franpro is:

Joel Libava, President

Franchise SelectionSpecialists Inc.

Cleveland, Ohio

Re: Another New Franchise Brokerage?

Thank you for your response Joel. It is very much appreciated.

Brokerages Seeing Tough Times

"I am considering starting a new franchise brokerage company. Representing franchisors in selling new units as well as re-sales."

Whew! It's about time for some broker honesty. Thank you for being clear on who brokers represent.

The news shows that it is a tough time for brokers, whether they are franchised, independent or part of a network. It is a crowded brokerage market that is experiencing a shake-out. So you'll need to have either a whole bunch of franchisors who will support you because you are in their circle of friends. OR you will need a service that existing brokerages now struggle to provide.

Brokers are probably hanging in there hoping that the availability of credit will be fixed soon because that's when they expect all these unemployed people to begin buying franchises.

My guess is that anticipation for better things is what is holding that sector together.

Is there anything different about your planned brokerage services that buyers will find important?

Payroll

Can anyone recommend a good payroll/employee leasing company?

diet center

I am looking into being a franchisee for Diet Center. Can you tell me anything about this franchise? Thank you so much...very appreciated.

Arlene Sherman

arlene123@aol.com
206-340-0110

Payroll & Work Cmp

Does Blue Mau Mau endorse or recommend a payroll/employee leasing service for its franchises?

Mr. Appliance

Does anyone know of any lawsuits or other major grievances against Mr. Appliance. What about failure rates? How accurate are they in estimating the real start and operational costs in their literature?
How honest are they in keeping territories intact for the franchisee versus allowing others to poach on the territory?

Sonoma Coffee -Java Grande - Its A Grind, which is best?

Last year I was looking at getting a franchise with Bear Creek Coffee and found out the other day, they are no longer selling franchises. Do you know anything about Sonoma Coffee? They claimed they were the fastest growing coffee company and said they have almost 100 franchises to open in 2009. I talked to their sales person Ron Wormes and he feels that with Starbucks closings there will be a greater chance for franchisees to get great locations. What do you think? I have also contacted Java Grande and its A Grind. Could you recommend these two or at least who you feel would be a good coffee franchise to look at. We love coffee and we want to own a place where our customers will feel at home.
Thanks

Re: Sonoma Coffee -Java Grande - Its A Grind, which is best?

Learn from the Cuppy's folks, take the time to learn the business and open as an independent.

FRANCHISE FINANCING

WHAT IS THE BEST WAY TO FUND THE INITIAL FRANCHISE FEE IF GETTING INVESTORS FOR THE REMAINDER OF THE BUILD OUT INITIAL FRANCHISE IS 125K REMAINDER IS 2 MILLION THANKS FOR INFO

candy bouquet franchise

Can someone please advise me...
I am considering buying a home-based franchise/business. I am trying to find out more info about Candy Bouquet. Any information you give will be very valuable to me. Thanks in advance.

Advice regarding buying into CB

Make sure you do your homework! I recently bought a franchise....there is NO support, I receive outdated candy, my emails and phone calls are NEVER returned, and it's impossible to have a newspaper ad approved. It is a requirement to have all advertising approved before it's published...not once have I received a reply....I always have to call and ask, and I've never gotten a straight answer.

Advice.........

Join the ACBF! Be part of not only the solution but most of all part of a unified voice.

We have a Google forum where you can openly and freely discuss business matters, no censorship! We have a wonderful vendor list and more that will assist you with your business.

Recently bought in and still receiving old candies, guess it never stops! And with the sales down in the warehouse, will only get worse. Won't touch their sh*t with a 20 foot pole.

Two things you should ask yourself - why are a lot of the older franchisees members of this association? As a couple of them told me, they are fed up with the lack of support, the outdated candies and the censorship from a franchisor who could care less if you are here today and gone tomorrow (more reasons too) and most of all they are extremely knowledgeable and helpful, not the negative nellies the franchisor calls them. And the second, why would any franchisor not want the franchisees to have "representation"? Again, she could care less about the franchisees only her bottom line.

Contact Stacie Powers at stacie@aafd.org - she will get you signed up!

Re: Candy Bouquet Franchise

RUN and don't look back! Buy a video - just do a search and get into the gift basket business. There are forums, magazines and conventions put on by the professionals and they very informative. Don't blow thousands of dollars on this franchise, it is not necessary because it is a total joke! You can find the products and containers elsewhere to make these bouquets. People don't want the hard candies, they want the fun candies the franchisor will forbid you to use. Do a search and see what the non franchise candy bouquet companies make. There are a lot of them out there.

If you are still interested in this franchise, visit every store and call on several homebased franchisees that you possibly can. Do your due diligence. There is no money to be made in this product. Too labor intensive and takes too long to make.

Read the blog on here about Candy Bouquet. A lot of truths and worse.

DON'T DO IT! Run, prospect run!

Re: Re: Candy Bouquet Franchise

Thanks for replying. I agree with you!! I did have an uncomfortable feeling with this idea. I think I will go for Coffee News

Re: candy bouquet franchise

Just do a search on this site and spend a few minutes reading the Candy Bouquet posts and you will run the other way. Find something else to do. The franchisor couldn't be truthful if she wanted to be and probably is in the process of trying to find a buyer for her clinker of a company! Candy bouquets are pretty, however they are super labor intensive and have a very tiny profit margin. You could increase the profit margin on your own, but then you won't sell anything you make. And if you don't have carpal tunnel now you will have after a few months of making the bouquets their way. Do yourself a favor and come up with another idea. There are definitely better home-based business ideas and models. If you are set on selling candy bouquets, just do it yourself. You don't need to pay a franchisor to make them. they spend no $$$ on branding so work for yourself and create your own designs (which is what most of the franchisees anyway) and maybe you might make a profit. A little due diligence on your part will prove my points. Good Luck!

Franchisee Purchasing Requirements

Can somebody please provide me with some guidance on this issue. I understand the requirement that you purchase certain types of equipment and certain types of product to maintain consistency in the franchise system, but what is a reasonable margin on this stuff?

I am paying $150K for equipment to start up the franchise, I found the "exact" same stuff, down to the product number,brand new, no different in anyway, for about $65,000. I am getting screwed big time, what is a reasonable margin versus outright theft???

Franchisee Purchasing Requirements

First, check your FDD or UFOC, whichever was in effect when you signed your franchise agreement.  Did the franchisor disclose the required equipment and also require you to purchase from a specific equipment supplier?  If the answer to the first part of the question is yes and the second is no, talk to your franchisor.  As long as you are using the required equipment there shouldn't be a problem. 

You also need to check your FDD to see if the franchisor disclosed if they are getting rebates from the equipment supplier.  If they did, then it is legal for them to require you to use a specific supplier.  But, again, I would talk to the franchisor, show them the contracts that validate your request and ask them to allow you to use an alternative equipment provider..

In today's market place a franchisor needs to lower the entry hurdle rate for new franchisees. If one of my franchisees showed me that it was possible to lower equipment costs by $100,000 I would tell the entire system of his/her success and integrate the new supplier into the brand.

alphagraphics

Just wanted to know if alphagraphic franchisors are signed in and could comment of this company and their franchisees.
Thanks Paul

Cuppy's Coffee

What is the latest on Cuppy's Coffee? I have tried to call them and all of the numbers I have been able to find only lead to a disconnect recording.

Cuppy's

I am looking to speak with some other Cuppy's/Java Joz franchisees who have been lied to, misled and stolen from as I have. I would like to try to find out options for legal action and what I (or we) can do possibly as a group.

Anyone with interest in speaking with me, please feel free to contact me @ Valton1018@yahoo.com or by phone at 281-734-8676.

Thank you,

Joseph Pennington

Reinventing the wheel

My understanding is that both Robert Zarco and Michael Dady's firms have explored options with various groups of Cuppy's zees. I would speak with those firms and reach out to the existing Cuppy's franchisee groups.

Probably easier (and cheaper) than starting from scratch. 

Paul Steinberg
Franchisee Attorney, New York City, Ph: 212-529-5400

Cuppy's Coffee

What is the latest on Cuppy's Coffee? I have tried to call them and all of the numbers I have been able to find only lead to a disconnect recording.

Latest and Greatest

Run far far away from here! They will not return calls and Dale cannot afford to run the company. He has and is still using the franchisee's money to run the show- Fraud!

Cuppy's #

The number that still works is 256-389-3445.

ECOWASH

Did anyone heard of ECOWASH Franchise from Australia.Now in U.S.A waterless car wash.Will this franchise work in States ?

If you aren't smart enough to figure out how to do a carwash

without buying a franchise, you won't make it in a carwash franchise.

The only way this could be wrong is if there are no car wash businesses on the planet you live on, and therefore you can't go get a job at a successful one and learn it in 6 months without having to buy a franchise. Think about it. You really are unable to find equipment and chemical system and water control systems on line? You have no way to find out about management software on line? You are too bloody lazy to learn what the regulations are about operating a car wash where you live? You have no idea how to hire people to work in a car wash?

If you have any other urge, can you deal with it without paying someone to show you how to gratify it?--

Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School

New franchisors

I'm considering the purchase of the first franchise unit from a franchisor who operates 3 company-owned units successfully. The people and business seem to be very high caliber, but I have obvious concerns about being the first one in. Any insights?

New franchisors

i,ve just bailed out of a franchise agreement, be warned the ONLY PERSON WHO MAKES money in a franchise is the FRANCHISOR, from australia
do it yourself

down under aussie

New Franchisors

Do you homework! I am not sure what type of franchise it is, but you need to ask questions, a lot of questions. Understand their pricing when it comes to initial inventory or product purchases. What type of margins are they adding on to the cost of the product? How will they help you build out your franchise? Who will provide training and who will pay for it? What type of service network do they have?

Finally, negotiate hard if you are going to be the beta test. No franchise fee on the first store, royalties half of what they are asking, etc....

Teen Discount Zone

I know they say they aren't a true franchise - but I was wondering if anyone had any dealings with Teen Discount Zone that they could share? thank you

MARS International

I need advice from someone who has experience with MARS. I am considering this opportunity and need some 'hands on' experiences to help me decide. Thanks.

mars int

Total waste of your money. 65% of their franchisees fail. Recently they were sued by 50 franchisees. Stay away

Restoration Franchises

I'm looking at opportunities in this space. Anyone have experience on this topic? I'm trying to understand the competitive dynamics in the business? Is purchasing of these services largely driven by large insurance companies on a national contract basis? How does a franchisee become successful in the business?

Thanks

Andy On Call

I'm considering franchise opportunities, specifally home improvement. Can anyone share any insight regarding Andy On Call or similar franchises?

Breach of Code of Conduct

If a franchise doesn't disclose something in a Disclosure Document to you, and you find out later on that they should have disclosed something, have they breached the Code of Conduct? And if so, what happens?

Re:Breach of Code of Conduct

Yes it is a breach of the Code but you better be able to prove that "it" was required by the Code and that it wasn't provided.

It may well be all you need to have a contract made void - if you can afford it and if that is worth it.

Re:RE: Breach of Code of Conduct

Sorry; I should have given you more information.

Firstly, proving you weren't given proper disclosure isn't as easy as being given inaccurate disclosue. There you have something to throw on a table and be able to prove it is rubbish.

Can the franchisor "produce" evidence that complete and required disclosure was provided?

You should read the Code - You should have read that before you signed up. There is a "plain English" version.

You would need to make an official complaint to the regulator once you have compiled what is needed to absolutley substantiate your complaint [leaving aside any emotional and/or non-related issues that will not be considered - KISS principle - No CRAP principle]. BUT only after you have considered whether the franchisor's response to the regulator will be a denial that must be accepted by the regulator on the basis that you don't have absolute evidence.

YOU will need to show that the decision making process prior to signing up was influenced by the failure and that you would not have signed up had you been provided with required information.

If at this point you choose to proceed you should then ask other new franchisees if this failure is systemic. If it is, then you should get them all involved in one complaint to the regulator but they must all be able to substantiate their individual complaints.

The regulator will not consider any complaint, and will attempt to avoid a complaint at every opportunity, and you will need to be prepared to go to the next step of getting a lawyer if the matter is serious enough to justify that [large] expense and the cost to the relationship with your franchisor.

If you get a lawyer, you must get a lawyer that has extensive franchising experience. They cost more but to go to anyone else is a waste of time and money. The franchisor's lawyer will spit them out in a minute.

Typically franchisees don't go to a failure within disclosure unless they are unhappy with the franchise. You didn't read the Code for God's sake so what was the rest of your due diliegence about? If you made a bad decision and you haven't read here at BMM the consequences of not winning in a dispute; then you better start reading now.

If there is absolute justification in persuing a complaint - pursue away. But if you are looking for any way out then that is a dangerous game and you should consider selling.

Cee B

Do I have a legal leg to stand on?

According to my franshise agreement, when I sold my stores, i had to pay the franchisor $7500 for the corporate office to conduct training to the new franchisee.

I sold one of my stores an existing franchisee, but still had to pay the $7500. I learned that no training from the corporate office ever took place. Should I sue for the $7500?

The other store I owned was purchsed by my franchisor, and he waived the $7500. Is he changing the rules of the franchise agreement? Should he have done this?

Your input would be great.

Prosthetics

When dealing with a contractual matter in the US (except maybe California), the start of any analysis is the plain language of the contract itself; we don't have that available in this example.

Also bear in mind that you may have signed a release at the time of the transfer, and this may bar an otherwise-valid contractual or common-law claim.

Paul Steinberg
Franchisee Attorney, New York City, Ph: 212-529-5400

hello, i didn't sign a

hello,

i didn't sign a release.  Also, i have the language which states "franchisee will pay a non-refundable transfer fee of $7500 (to cover the 4 week comprehensive training program).

i just learned this weekend from the person who bought my store that not even a week of training was provided to him and that another franchisee sued the franchisor for the same reason (i.e., no training was provided to a new owner despite the franchisee paying the $7500 which states that is what the fee is for).  The franchisor had him sign a confidentiality agreement.  i found the case documents which i have ordered to confirm that outcome which I have been verbally told was win for the franchisee.

... I plan to sue the franchisor in small claims court because the language is clear that the $7500 is for the 4 week training.

 

 

how to sell a franchised location?

Hi Gang. I am hoping to get some insight regarding selling my business. This is not intended to be an ad to sell my business or a solicatation to hire a broker. I am really just looking for some insight. My hunch is, there are many folks that read BMM and would also benefit from the feeback. Here is my situation:

Part of a small but national franchise. Franchisor gets mixed reviews on BMM and other blogs. I get good support from franchisor and the concept seems good to me. The franchisor is assessable (sp?)and returns calls. My location is at breakeven some months and less than breakeven some months. We have been open a little more than a year. Revenue has been going up each month. I think we may be at a tipping point in terms of having consistant positive cash flow. It is a easy business to operate. We do have competition but have been able to position ourselves as different - and that has made a big and positive difference. My family situation is changing. I cannot continue to work the number of hours I have been working. Can I sell this business? Is there a market for something like this? From my perspective (biased I know). Someone could buy my business and avoid the heartache of the first year of growing and also start with a "floor" in terms of revenue. I would sell it at a price less than it would cost them to open a brand new location. So if I can sell, I'd like to. Otherwise at some point we just close our doors. Which seems a shame. What are the thoughts and insights you can offer? Thanks in advance for thoghtful comments.

Selling an existing franchise

It is important to look at what the next franchisee can do better, that you have not been able to do. For example, maybe the business needs a "sales" type person to sell catering, etc. If that is not a strength of yours, and successful franchisees do that well, that is an excellent thing to talk about with a prospect.

The bottom line is that most people who are buying an existing business ask one question...how much can I make? Do all you can to control expenses. Also ask your franchisor for help...they don't want to see you fail.

John Chesny is President and Founder of Disc Replay Worldwide Inc. A franchisor specializing in the sale of used movies, video games, and music. You can contact John at discreplay.com.

tips on selling

I sold two franchise restaurants and would like to share with you what i did and learned:  

1. It took 1 year to sell them both

2. If you hire a business broker to sell your business, exclude a commission to him/her if your franchisor or another franchisee purchases it (perhaps offer some sort of fee like a flat fee if you like)

3. See if you can just have a new lease created for the new owner as opposed to a lease assigment

Try to sell it for whatever you can - try to avoid just closing the doors.  We took a huge loss on the last restaurant we sold, but we were able to pay off a loan and assign the lease to a new owner. 

 

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